FAQ

1. What does Jiu Yao Electronic Science & Technology (Jiangsu) Co., Ltd. do?

A:Jiu Yao is professional PTFE prepregs, RF & Microwave laminates material manufacturer in China. We supply substitute RF & Microwave PCB laminate material for global famous brand like Arlon, Rogers, Taconic and Nelco. We can supply customer PTFE fabric and finished RF/Microwave PCB based on customer’s request.

2. What market do you target for sales?

A: The PTFE fabric and PCB laminate we manufactured are mainly exported to foreign countries, currently more than 80% of our products are shipped to Europe, North America and other Asian countries.

3. What certifications your company got?

A:We have been ISO9001:2008, ISO14001, UL certified and comply with the Rohs & WEEE requirements for lead free products through SGS test.

4.Will Jiu Yao sign a non-disclosure and/or non-compete agreements?

A:Yes, It’s in Jiu Yao’s best interest to protect the interests of our customers.

5. What’s your payment terms?

A: For the new customers in the initial period of cooperation, basically we use the terms of T/T in advance, for qualified business accounts we use credit payment terms such as net 30 days.

1. What information is required for a quote?

A:For RF & Microwave laminate, please provide P/N for Rogers, Arlon, Taconic, Nelco or provide detailed requirement such as Dk, Df, laminate size and thickness, copper thickness. For finished PCB, please provide Gerber file, fabrication notes.

2.How quickly do you respond to a quote request?

A: Normally we will respond to a RFQ in 24 hours during our working time, however, laminate or PCB with special material may need more time for an accurate quote. We need more time to assess your data and specification for manufacturing suitability and evaluate the availability of non-standard materials.

3.How long is my quote valid?

A: Your quote is valid for 30 days from the date you receive it via email. If you want to confirm the quote is still valid after the expiry date, please contact your sales representative.

4. What lead times can you offer?

A: For our standard laminate material, we can make delivery in 7 working day. We have quick turn services PCB prototype which use our own laminate material, most orders with small up to middle volume, PCBs could be delivered in 8 to 15 working days, depending on your requirements and the complexity of the order and volume ordered.

5.How do you ship the boards, what carrier do you use?

A:Normally our shipment terms are based on FOB Shanghai. For small quantity, we suggest you provide us your freight-collect account or we deliver via our express account and then charge to you; For large quantity, we deliver to your freight forwarder’s warehouse in Shanghai. If you have special delivery request, please contact us.

6. What can I do if I receive unsatisfied circuit?

A:Please refer to following steps if you receive unsatisfied circuit

  1. Contact us about the defect within one week upon receiving the parts
  2. Send a digital photo and description of the defect.
  3. Our QA engineer will review your request and if the parts are non-conforming per customer specifications, we’ll process your request.
  4. Upon your approval, we’ll address the problem and re-run your order based on the original order request. There will be no additional charge.
  5. If you request for a refund, we will refund 100% of your order amount.
1.Why should circuit boards be electrically tested?

A: Electrical test is very important after the processes of PCB manufacturing, because this is the only way for any PCB manufacturer to ensure the PCB board shipped have zero shorts or opens. Visual inspection can never be 100% effective. Especially, if the defect is under the solder mask, electrical test is the only way to catch it.

2.What should be shown in drill file: Drill diameter or finished hole diameter?

A: Please provide finished hole diameter in your drill files.

3.What is your standard specification PCB?

A: The following is used for our standard specification boards: 1oz copper weight, white silkscreen, green solder mask, Sn chemical finished.

4. How to reduce the cost of circuit boards?

A: The PCB price is related with many factors, such as layer counts, raw material, board thickness, copper thickness, surface treatment, min hole size, total hole quantity, min trace width/spacing etc.
If you want to get the lower price, please design your circuit board as simple as possible..

5. Can you manufacture my PCBs from a picture file?

A: No, We can’t accept BMP, GIF, TIFF or JPG pictures as the manufacturing file as these formats are not good for PCB manufacturing. But you can use these files to request a quotation.